News

The latest updates

With our blog you will always be up-to-date! We follow all the news about omnichannels for you

January 12, 2022 - 1 min read

New OmniChat features

The new OmniChat version offers you an exchange video option up to 15 MB and the creation of customer profiles.

August 11, 2021 - 4 min read

OmniChat vs Slack

If you think that OmniChat for JSM is unnecessary because your Jira is connected to Slack, this article might show you otherwise.

August 4, 2021 - 5 min read

Omnichannel vs Multichannel Communication

Detailed overview of two types of communication - omnichannel and multichannel.

May 12, 2021 - 1 min

Atlassian Success Story: Infobip - a billion-dollar company…

A story about how Atlasian helped Infobip retain their startup agility and grow rapidly like an enterprise.

April 20, 2021 - 5 min read

Improve Jira Service Management with Infobip

It has been a year since we announced our partnership with Infobip, a global leader in omnichannel communication, to establish and optimize processes of digital transformation for companies of all sizes.

April 6, 2021 - 5 min read

What is OmniChat for Jira Service Management?

OmniChat for Jira Service Management is cross channel support for customers, on a single interface for agents. It enables easy two-way communication via WhatsApp and SMS and helps in building a meaningful customer relationship.

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